Shipping Policy
ASMS Shipping & Delivery Policy
Our shipping policy is as follows:
Orders Placed & Paid for will only be packaged the next Morning, which will be sent out by courier within 48 hours of Payment reflecting in our account.
If items have to be ordered, we will notify you of the lead times & keep you updated
Orders Placed & Paid for that contain large , bulky items will require 36 – 48 hours to package and will be couriered out within 96 hours of payment reflecting in our account.
Delivery of your order may vary. Please allow 5-7 Working Days for your Items to reach you from the time the item has been collected by the courier & Not From the Time you have made Payment.
In general Gauteng and Secunda surrounding arreas deliveries can and in most circumstances be delivered within 2-3 days, however we cannot guarantee this, as we are utilising courier companies to fulfils the packages.
Items such as specialized sewing machines, spares and Accessories in most cases will be drop shipped directly from the manufacturers warehouse. This will add 2-3 days to your delivery time. The items are packaged and prepared for shipping in a much larger facility and this allows these type of items to not be damaged during transport. In the event that special or custom sizes are ordered for certain machines, please add 5-7 working days to the processing of your order.
If special requests have been made for Overnight Shipping & the additional overnight Shipping Charges Have been Paid, these orders will take preference and will endeavour to have this items couriered out on the same day, please note we cannot send out same day delivery / overnight delivery of any item after 10:30 am, as this will not be packaged in time for the collection by courier.
We offer delivery to most parts of South Africa at standard Shipping Rates calculated by the courier services we utilise.
Shipping charges are subject to change without prior notice as these are determined by the courier themselves.
We will try our level best to meet our clients expectations and have the items you have ordered in a acceptable and reasonable time frame, However, there are many factors that are out of our control and we cannot be held liable for parcels being delivered late or misrouted by the courier.
We will always try to ensure the satisfaction of the client but we must stress that our core business is not Logistics and therefore cannot make any promises or guarantees with regards to delivery times.
Please ensure you place your orders well ahead of time.
Happy Shopping
FAQ
How long does your repairs take?
Services and Repairs are usually done within 2-4 hours depending on the seriousness of the problem. In rare occasions it will take longer depending on how many parts we replacing.
What happens if the problem reoccurs are repair?
We'll first asses the issue to check if the problem is originating from the same place, if so and under warranty we will assist you with repairs. If the repairs fall under a different part or area we'll send you a quote for the repair.
What machines do you repair and service?
We service all Domestic (Home) and Industrial Machines including but not limited to: Lockstitch, Overlockers\Sergers, Long Arms, Multi Needles Embroidery Machines.
How long is your warranty on your service and repairs?
All our service and repairs will have a 1 month warranty. This excludes parts if replaced as wear and tear is not included in the warranty. We handle this case to case depending on the problem.
How does the Collection and Delivery work?
You can send your machine to us or we can arrange collection with the courier company. Please take note if you use this service we suggest to opt in for Insurance Cover in the event of Loss or Damage of your Machine during Transit. The Courier Fee will be quoted when request. The average cost for Collection and Delivery will be R1000 within Gauteng, R1500 to other areas.
Can I come to you?
Yes you ca, we are located at 2134 Blackseed Center Shop 10, Embalenhle, 2285. Mpumalanga.
How does Payment work?
We require a Deposit of 50% paid prior to us coming to you. The balance is Paid after the Job is complete and before we leave the site. The same will apply to machines that are sent to us.
Do you offer Installation and Training?
Yes we do, even if you have not purchased your machine from us. We offer Service, Repairs, Installation, Setup and Training.
Broken Machine?
We Service and Repair all popular models of Sewing Machines: Lockstitch, Overlockers\Sergers, Long Arms, Multi Needles Embroidery Machines. We Educate our clients about basic maintenance of sewing machines.
We Service around Mpumalanga, Gauteng (Johannesburg, Pretoria Areas) & the East Rand on Call outs.